Here when you need us.
Questions about a stone, an order, shipping, or a return? Reach our customer-care team directly.
Choose the channel that works for you.
For the fastest help, include your order number and the email address used at checkout. Never send card or payment information by email or WhatsApp.
Write to our care team
Best for detailed order, shipping, product, and return questions.
support@evaravale.com →Start a conversation
Use WhatsApp for quick questions before or after your purchase.
Message us on WhatsApp →What to include.
- 01
Order support
Your order number and checkout email address.
- 02
Product questions
The product name or link and the detail you want to confirm.
- 03
Returns or damage
Your order number, a short description, and clear photos when relevant.
Looking for delivery times, return eligibility, or refund information?
Shipping & ReturnsSend us a message
Your message is sent directly to our customer-care team. Never include card or payment information.
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