We want you to love your piece. If it is not right for any reason, you may return it within 30 days of delivery for a full refund or exchange.
Eligibility
For ordinary returns, items must be unworn, unaltered, and returned with the original packaging and any included materials. Damage caused after delivery, resizing, or wear beyond a quick try-on is not eligible under the ordinary return policy. An item that arrives damaged, defective, or incorrect is handled under “Damaged, defective, or incorrect items” below.
How to start a return
Contact our customer care team within 30 days of delivery and include your order number. We will reply with the return instructions and address.
Refunds
Once your return is received and inspected, we will notify you and issue your refund to the original payment method within 5–10 business days. Store credit from the rewards program, when used on an order, is returned to your account balance if that order is refunded.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or incorrect, please contact us. We will arrange a replacement at no additional cost or provide a refund. If a return is required for one of these reasons, Evara Vale will cover the necessary return shipping costs. Because each piece is made with natural stone, slight variation in color and pattern is expected and is not a defect.
Questions? Visit our Customer Care page.