Shipping, returns, sizing, care and support — answered below.
How long does shipping take?
Orders are prepared within 3–5 business days.
Estimated U.S. Delivery: Approximately 15 calendar days from the date of purchase, including processing and shipping. This is an estimate, not a guaranteed delivery date. Timing may vary due to destination, holidays, or carrier delays.
Tracking is included with every order.
Do you offer free shipping?
Free U.S. shipping is included on all orders. The Welcome Gift is an exception: it carries a $19.95 shipping & handling fee, including when bought together with other items.
Can I return my order?
Yes. Eligible items may be returned within 30 days of delivery.
Items must be unworn, unaltered, and returned in their original packaging.
To start a return, contact our customer care team within 30 days of delivery and include your order number. We will reply with the return instructions and address.
Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days.
How do I track my order?
Once your order ships, tracking details are sent by email.
For help, email support@evaravale.com.
Will the color look exactly like the photos?
Colors and natural variations may differ slightly from piece to piece and from what appears on screen.
How do I choose a bead size?
As a general guide:
- 4–5 mm — delicate, subtle
- 6–8 mm — balanced everyday presence
- 9–12 mm — bolder visual presence
How should I care for my jewelry?
Keep pieces dry.
- Avoid direct contact with perfume, cosmetics and household chemicals.
- Store separately when not in use.
- Wipe gently with a soft dry cloth.
How can I contact Evara Vale?
Email support@evaravale.com.
We usually reply within one business day.
Still have a question? Email support@evaravale.com — we usually reply within one business day.