This Privacy Policy explains how Evara Vale collects, uses, shares, and protects personal information when you visit evaravale.com, create an account, contact customer care, or place an order.
Information we collect
We may collect information you provide directly, including your name, email address, telephone number, billing and shipping address, account details, order history, product preferences, and messages sent to customer care. When checkout is enabled, payment information will be processed by the selected payment provider; Evara Vale does not directly store complete payment-card numbers.
We may also collect technical information such as your IP address, browser and device type, pages viewed, referring page, and the date and time of your visit. Cookies and similar technologies may be used to keep your cart and account working, remember preferences, maintain security, and understand basic site performance.
How we use information
- Provide and maintain accounts, carts, checkout, orders, cashback, and affiliate features.
- Process payments, shipping, returns, refunds, and customer-service requests.
- Send transactional messages about accounts and orders.
- Detect fraud, misuse, security incidents, and technical problems.
- Improve site content, service, usability, and performance.
- Meet applicable accounting, tax, legal, and regulatory obligations.
- Send marketing only when permitted and provide a way to opt out.
How information may be shared
We may share information with service providers that help operate the store, including hosting, ecommerce, payment, fraud prevention, shipping, email, and customer-support providers. These providers receive information only as needed to perform their services. We may also disclose information when required by law, to protect customers or the site, or as part of a business transfer.
Email messages are processed by the relevant email providers. WhatsApp conversations are also subject to WhatsApp’s privacy practices. Please do not send payment-card details or other highly sensitive information through email or WhatsApp.
International processing
Evara Vale is designed to serve customers in more than one country. Information may therefore be processed in countries other than the country where you live. Where required, we will use appropriate safeguards for international transfers.
Data retention and security
We retain information for as long as reasonably necessary to provide services, maintain transaction and tax records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.
Your choices and privacy rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain uses. You may also withdraw marketing consent at any time. We may need to verify your identity before completing a request, and some information may be retained where the law permits or requires it.
Children’s privacy
This site is not directed to children, and we do not knowingly collect personal information from children where parental consent is required. A parent or guardian who believes a child has provided personal information may contact us to request review or deletion.
Changes to this policy
We may update this policy when our services, providers, or legal obligations change. The revised version will be posted on this page with a new effective date.
Contact us
For privacy questions or requests, email support@evaravale.com or visit our Customer Care page.
Effective date: September 1, 2026.